Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

 

As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as HR and Customer Service Manager in our Sallynoggin MarketPlace. 

Please note this role is 30hrs per week. 

What you'll be doing:

Roles and Responsibilities: 

HR 

• To ensure that all aspects of absence, timekeeping grievance and discipline are communicated and dealt with effectively with the support of Central Human Resources. 
• Ensure adherence to the Musgrave Policy and Procedures for all colleagues  
• Conduct disciplinary procedures 
• To ensure adherence to all relevant HR policies and a working knowledge of the legislation that supports these 
• Liaise closely with Central Human Resources department in all HR related areas involving legislative procedure. 
• Manage the recruitment process for colleagues from interview stage through to onboarding and setting new starters up on system 
• Manage all HR related KPI’s  
• Responsible for the payroll for the site, supported by wider Payroll department  
• Maintain a harmonious working environment to ensure colleagues are aware of the role they play in achieving the overall company objectives. 
• Ensure all staff are clearly focused on the need to satisfy the customer and are given the opportunity to use their individual skills. 
• Consider the welfare and wellbeing of colleagues and manage such areas as holidays, rosters, overtime control, working standards, appearance and general working procedures. 
• To ensure regular communication briefings with all colleagues as per Communications strategy. 
• To manage & complete the weekly payroll for the branch 
• Ensure high levels of employee engagement in the branch 
• Manage all employee issues in a fair and consistent manner 
• Responsible for the Engagement & Charity initiatives  
• Undertake any other adhoc duties required by the general manager 

Customer Service: Checkouts/Reception/Cash Office

• To ensure exceptionally high standards of customer service are offered at all times.
• Devise and maintain a process for ensuring all customer queries and complaints are followed up in an efficient and professional manner. Ensure that these are recorded and monitored on a regular basis.
• To ensure the correct operational procedures are maintained and reviewed on a continual basis.
• To effectively co-ordinate the checkout operation and ensure high levels of accuracy are maintained at all times.
• Reception - Implement an audit process to be carried out on a monthly basis to ensure all reception systems and procedures are adhered to in the appropriate manner.
• Cash Office - Implement an audit process to be carried out on a monthly basis to ensure all reception systems and procedures are adhered to in the appropriate manner.

What we're looking for:

Education and Experience: 

• 3 - 5 years experience in similar management role ideally within a Wholesale or retail environment is desirable 
• Must have a good working knowledge of current and impending employment legislation, ideally CIPD qualified as a minimum. 
• Must have experience of implementation of HR policies and practices e.g. recruitment, absence management. 
• Previous experience of reporting HR related KPI’s and payroll experience is highly advantageous  

What we offer :

Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.

Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact

Innovation Focus: Be part of a company that values forward-thinking solutions

Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.

Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know